Refund and Return Policy

At The House of Amali Scent, customer satisfaction is our highest priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our policy below for details on returns, refunds, and more.

1. Eligibility for Returns

We accept returns within 30 days of purchase, provided the following conditions are met:

• The product is unused, unopened, and in its original packaging.
• It is in the same condition as when you received it.
• You provide proof of purchase (order confirmation or receipt).

Note: Items marked “Final Sale” or “Non-Returnable” are not eligible for return.

2. Non-Returnable Items

Due to hygiene and safety regulations, the following cannot be returned:

• Opened or used perfumes or fragrance products
• Personalized or customized items
• Products purchased from unauthorized sellers or third-party platforms

3. Refund Process

After receiving and inspecting your return, we will process a refund to your original payment method, if eligible.

• Timeline: Refunds typically appear within 5–10 business days.
• Shipping Fees: Original shipping costs are non-refundable, and return shipping is the customer’s responsibility, unless the item was defective or damaged.
• Restocking Fee: A restocking fee of 10% may apply, with prior notice.

4. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at info@amaliscent.store or call 586-504-5931.

Provide the following:

• Your order number
• A brief description of the issue
• Photos of the damaged/defective product

5. Exchange Policy

We do not offer direct exchanges. Please follow the return process and place a new order for the item you wish to receive.

6. How to Initiate a Return

Contact our customer care team with your order number and reason for return:

• Email: info@amaliscent.store
• Phone: 586-504-5931

7. Return Shipping

Unless the return is due to a damaged or defective product, customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

8. Refund Exceptions

If a returned item does not meet our eligibility criteria, we will be unable to process a refund. You may choose to:

• Have the product returned to you at your expense
• Allow us to safely dispose of the item